Frequently Asked Questions (FAQ)
1. What is Shops Printers?
Shops Printers is an independent online retailer offering printers, ink, toner, and printing accessories for home, office, and small business users. We also provide guidance for printer setup, connectivity, and basic troubleshooting.
2. Are you affiliated with any printer brands?
No. Shops Printers operates independently and is not affiliated with, endorsed by, or authorized by any printer manufacturers unless clearly stated. The same products may also be available on the official websites of the respective brands.
3. What products do you sell?
We offer a range of printing products including:
- Inkjet and laser printers
- Ink and toner cartridges
- Printer accessories
- Basic printing supplies
4. Where do you ship?
We ship to customers across the United States and Canada using trusted delivery partners.
5. How long does shipping take?
Shipping times vary by location and product availability. Most orders are processed quickly, and tracking information is sent via email once the order ships.
6. How can I track my order?
You will receive an order confirmation and a tracking link by email once your order has been shipped. You can check shipping updates at any time.
7. What payment methods do you accept?
We accept secure online payments via major credit/debit cards and other available checkout options shown at the time of purchase.
8. Do you offer returns or refunds?
Yes. If your product meets our return policy requirements, we can assist you with a return or replacement. Please refer to our Refund & Return Policy page for full details.
9. Can you help me set up my printer?
Yes. We offer remote assistance for:
- Printer setup
- Wi-Fi and network connections
- Driver installation
Basic troubleshooting
Contact our support team for guidance.
10. How do I contact customer support?
You can reach us through:
- Email: support@shopsprinters.com
Website Contact Form
We strive to respond quickly during business hours.
11. Are my payments secure?
Yes. We use trusted payment gateways and secure checkout processes to protect customer information.
12. Where can I find your policies?
All policies—including Privacy Policy, Terms & Conditions, Shipping Policy, and Refund Policy—are available on our website footer.