Effective Date: January 27, 2026
Last Updated: January 27, 2026

Thank you for shopping with Shops Printers. We want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, replacements, and refunds are handled for orders placed through https://shopsprinters.com.

1. Eligibility for Returns

You may request a return if:

• The item is unused, in its original packaging, and in resellable condition
• The item is defective or damaged upon arrival
• The wrong item was received
• The return request is made within the allowed return window

Products that cannot be returned include:

• Items that have been opened, used, or damaged by the customer
• Items not in their original condition or missing parts
• Clearance or final-sale items (if applicable)
• Digital or downloadable products (if offered)

2. Return Window

Return requests must be submitted within 15–30 days of delivery (adjustable based on your preference).
Returns requested after this period may not be eligible.

3. Return Process

Step 1: Contact Us

Email us at support@shopsprinters.com with:

• Order number
• Reason for return
• Photos (if item is damaged or defective)

Step 2: Receive Return Instructions

If your return is approved, we will provide return instructions and, when applicable, the return shipping address.

Step 3: Ship the Item Back

Items must be shipped back within the timeframe specified in your approval email.
Customers are responsible for return shipping costs unless the return is due to error or defect.

4. Refunds

Once the returned item is received and inspected, we will notify you of the refund approval or denial.
Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds may be denied if:

• The item shows signs of use
• The packaging is missing or damaged
• The return is outside the allowed return period
• The product is not eligible for return

5. Replacements & Exchanges

If your product was damaged, defective, or incorrect upon delivery, we can offer:

• A replacement of the same item, or
• An exchange for an equivalent product (subject to availability)

We may request photos or videos to verify the issue before approving a replacement.

6. Order Cancellations

Orders may be cancelled before they are shipped.
Once shipped, the order must follow the standard return process.

7. Non-Arrival or Lost Packages

If your package does not arrive:

• Contact us at support@shopsprinters.com
• We will work with the carrier to investigate and resolve the issue

Resolutions may include replacement or refund depending on the outcome.

8. Contact Information

For return or refund requests, contact us:

Shops Printers
17807 Lakecrest View Drive, #1205
Cypress, TX 77433, United States
Email: support@shopsprinters.com
Website: https://shopsprinters.com